Support
Contact us
For account access, invitations or a problem with your records, email our customer support team.
service@servestandard.comInclude your venue name, your phone model and what happened. Screenshots can help. Never send your password or invitation code.
Quick answers
I can’t sign in
Use the email your organiser invited. Passwords are case sensitive. If you have forgotten yours, contact support so we can restore your existing account.
My invitation does not work
Invitations work once and expire after seven days. Ask your venue manager for a replacement. A TestFlight or Google Play testing invitation is separate from your ServeStandard account invitation.
My kitchen is missing
Check the venue selector at the top. If your venue is not listed, ask its manager to check your access.
Do I need an internet connection?
Yes. ServeStandard currently needs an internet connection to sign in, load and save records. Background push notifications and offline use are not included.
How do I request account deletion?
Sign in, open More → Account → Delete my account and submit a password-confirmed request. Requests await operator review before data is removed. If you cannot sign in, request deletion here.
How do I report a problem?
Email support with the screen name, the action you took and any error shown. Please avoid sending employee or customer information unless it is needed to investigate.